ZenDesk Admin
ZenDesk Admin
Configure, manage, and optimize Zendesk settings and integrations to align with MB objectives and workflows. · Develop and maintain custom views, triggers, automations, macros, and other Zendesk functionalities. · Oversee Zendesk upgrades, testing, and rollout of new features with minimal disruptions. · Train new agents and continuously educate existing team members on Zendesk functionalities and best practices. Create technical documentation, user manuals, and training materials for agents and other staff members. · Ability to integrate Zendesk Talk or other telephony systems · Design and generate reports and dashboards to monitor customer support metrics and KPIs. · Work closely with customer support leadership to design and implement SLAs, ticket workflows, and escalation procedures. · Collaborate with IT and other departments to integrate Zendesk with other tools and platforms. · Ensure compliance with data privacy regulations and security best practices within Zendesk. · Troubleshoot and resolve any Zendesk-related issues or disruptions. · Ability to integrate with Zendesk Chat or other integrated messaging tool
advanced english
Remote
- Client
- Engineering
- Estado remoto
- Completamente remoto
- Cliente
- Hexaware
Acerca de Valce Talent Solutions
We help our clients enhance their talent attraction capacities, especially in technological profiles.
We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists.
We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.