metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).

o Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side

JavaScript modules and third-party libraries.

o Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize

development efficiency, code generation, and workflow automation.

o Hands on experience with incident management, problem management, change management, knowledge

management, service catalog, service level management (SLM), workflows and email notifications

o Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs

in ServiceNow

o Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system

clone, upgrades in ServiceNow

o Hands on experience on development of custom scoped applications

o Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools

o Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration

o Hands on experience on working with Rest API’s

o A fair understanding of MID Server Configuration, CMDB, discovery and asset management

o Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow

o Demonstrated success at delivery of assignments with tight deadline.

o Ability to work independently, but strong team player with experience of working as part of a global team.

o Self-starter mind set with the ability to share ideas, identify and drive opportunities.

o Strong problem analysis skills to include the use of mathematical concepts to validate results

o Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of

information with an attention to detail

o Clear and concise communication with superior written and verbal communication skills.

o Manage and prioritize work effectively with minimal supervision

o Must have good verbal and written communication skills with ability to articulate the technical and

functional aspects of the problem to senior stakeholders.

o Coordinate and solve complex technical data and transformation issues.

o Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.

o Answer “how to” technical and application configuration questions.

o Develop, maintain, and execute reports to ensure system operation meets performance targets.

o Create and maintain system design and operations documentation