Desktop Support
Keep people and operations moving as a Desktop Support Engineer — solve issues onsite, deploy devices, and improve IT service across offices and factory environments.
Field service engineer - Desktop Support
Responsibilities:
We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly
Key Responsibilities
● Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
● Monitor ticket queues and assign tickets through ITSM tools;
● Perform incident management, RCA for major incidents, and drive issue prevention.
● Create and maintain SOPs, runbooks, and knowledge articles.
● Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
● Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
- Client
- Engineering
- Ubicaciones
- Gaffney, Fort Mill, Detroit, Cleveland, Gastonia, High Point, Mt Holly, Portland
- Cliente
- Valce
Acerca de Valce Talent Solutions
We help our clients enhance their talent attraction capacities, especially in technological profiles.
We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists.
We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.