Be part of building a safer digital world

Are you detail-oriented and passionate about online platforms? Do you enjoy analyzing content and making decisions that create a real impact? We are looking for a Content Moderator / Content Analyst / Trust & Safety Specialist to join our team in Guadalajara. In this role, you will help ensure that digital platforms remain safe, engaging, and compliant, protecting millions of users worldwide.

What you’ll do

• Review and moderate user-generated content (text, images, videos) across digital platforms

• Identify and take action on inappropriate, offensive, or non-compliant content

• Apply community guidelines, policies, and compliance standards

• Escalate sensitive or complex cases to appropriate teams (Quality, Policy, Legal)

• Maintain accuracy and productivity aligned with KPIs and SLAs

• Analyze content trends, user behavior, and patterns

• Collaborating with cross-functional teams such as Quality Assurance (QA), Customer Support, and Operations

• Ensure documentation and reporting of moderation actions

What we’re looking for

• Experience 1–2 years in:

• Content moderation

• Customer service / BPO / Call Center

• Quality Analyst / QA / Content Auditor

• Social Media / Digital Content / Community Management

Required Skills

• Strong attention to detail

• Critical thinking and decision-making

• Ability to work in a high-volume / fast-paced environment

• Strong written communication skills (English preferred)

• Ability to apply guidelines and policies consistently

• Basic computer skills (MS Office, digital tools, platforms)

Preferred Qualifications

• Experience in Trust & Safety / Content Review / Risk Analysis

• Background in digital media, journalism, or social networks

• Familiarity with: Community guidelines, Online safety standards, Policy enforcement processes

Why join us?

• Work with global clients in digital platforms and technology

• Build a career in the growing Content Moderation / Trust & Safety industry

• Collaborative environment with learning and development opportunities

• Gain experience in QA, analytics, operations, and digital compliance

Important to know

• This role involves reviewing high volumes of online content

• Some content may be sensitive in nature

• Training and support will be provided Location Guadalajara, Jalisco (On-site)