NOC Tier 2
Required :
• Advocating within AT&T on behalf of the customer to ensure a seamless and effortless customer experience.
• Manage escalation within AT&T for unresolved issues through to resolution.
• Analyze trends, diagnose root cause of issues and make recommendations that are in line with key business opportunities. Create actionable Customer Engagement Plan (“SERVE”) for operational improvements.
• Work with the customer to resolve all mobility service issues.
• Act as the liaison between customer and AT&T cross functional organizations to ensure a positive customer experience.
• Minimum Four (4+) years of experience and knowledge in networking: LAN/WAN/WLAN/DHCP/DNS
• Possess excellent network troubleshooting skills
• Ability to use multiple Incident Management Systems.
• Knowledge of MS Office.
• Team player and positive attitude.
• Highly motivated, proactive, requires minimal supervision and ability to handle critical situations.
• Ability to work under pressure for extended periods of time.
• Needs to be organized and have the ability to multi-task.
Desired :
Excellent communication skills (specifically Verbal and Written English)
• CCNA (R&S) Certification desired but not required.
• Must be able to work 24x7 shifts.
Language required
English - intermediate
Portugues: preferably
- Client
- Engineering
- Ubicaciones
- Cuidad de Mexico
- Cliente
- Techmahindra
Acerca de Valce Talent Solutions
We help our clients enhance their talent attraction capacities, especially in technological profiles.
We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists.
We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.