Technical support Engineer - L1
Required:
1. Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1
2. Excellent written and verbal skills in English (CEFR B2 and above)
3. Responsible for supporting the WAN/LAN infrastructures for several accounts
4. Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets.
5. Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution
6. Coordinates with field support organizations to install/fix network issues
Desired:
1. Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking
2. Should have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
3. Should have knowledge of WAN protocols like EIGRP, OSPF and BGP.
Onsite
English - intermediate
Portugues: preferably
- Client
- Engineering
- Ubicaciones
- Cuidad de Mexico
- Cliente
- Techmahindra
Acerca de Valce Talent Solutions
We help our clients enhance their talent attraction capacities, especially in technological profiles.
We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists.
We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.