Hello! We are looking for a Customer Service Specialist in Mexico. Your focus is to communicate with inbound and outbound call traffic to collect on assigned client healthcare accounts. You will communicate directly with patients in a professional and helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other applicable regulations to ensure the company is compliant with the law.

Position responsibilities

• Medical Collections

• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts

• Gathering information, performing research and resolving customer inquiries

• Communicate appropriate options for resolution in a timely manner

• Inform customers/patients about services available, and assess their needs

• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required

Education and experience

• 2 to 5 years industry experience in medical revenue cycle management is required.

• Medical experience, either practical or classroom knowledge needed.

• Proven understanding of the medical revenue cycle.

• Demonstrated excellent verbal, written and interpersonal communication skills.

• Demonstrated knowledge of HIPAA rules and regulations.

• Attention to detail

• Good attendance record

• Proven ability to work collaboratively in a team environment

• Demonstrated ability to perform work in alignment with company mission and values

• Proven PC proficiency in MS Office Suite Applications
• Fluent in Spanish and english

work environment / physical requirements

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone

• Occasional lifting may be required up to 25 lbs.

• Must be able to be on the phone for extended periods of time

• Must be able to sit for extended periods of time with frequent bending and stooping