POSITION SUMMARY

As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect

on assigned client healthcare accounts. You will communicate directly with patients in a professional and

helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other

applicable regulations to ensure the company is compliant with the law.

POSITION RESPONSIBILITIES

• Medical Collections

• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts

• Gathering information, performing research and resolving customer inquiries

• Communicate appropriate options for resolution in a timely manner

• Inform customers/patients about services available, and assess their needs

• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required

EDUCATION AND EXPERIENCE

• High school diploma or college degree from an accredited college or university

• Fluent in Spanish

• Two to five years industry experience in medical revenue cycle management is required.

• Medical experience, either practical or classroom knowledge needed.

• Proven understanding of the medical revenue cycle.

• Demonstrated excellent verbal, written and interpersonal communication skills.

• Demonstrated knowledge of HIPAA rules and regulations.

• Attention to detail

• Good attendance record

• Proven ability to work collaboratively in a team environment

• Demonstrated ability to perform work in alignment with company mission and values

• Proven PC proficiency in MS Office Suite Applications

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

• Work environment is an office location. The position requires the dexterity to operate office equipment

such as a personal computer, keyboard, mouse and telephone

• Occasional lifting may be required up to 25 lbs.

• Must be able to be on the phone for extended periods of time

• Must be able to sit for extended periods of time with frequent bending and stooping

ADDITIONAL NOTES

• This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties,

responsibilities or working conditions associated with the position