Onboarding Specialist

Location: Guadalajara
Contract type: Full-time. On site Monday–Thursday, Remote on Fridays
Advanced English required

Previous experience with corporate governance, legal teams, or entity management.

Key Responsibilities

Manage the end-to-end Onboarding experience as the main point of contact.

Design customized implementation plans in coordination with Customer Success, Marketing, Sales, and Product teams.

Configure the product and guide customers through the initial technical integration.

Provide initial training and support the early adoption process of the product.

Document customer goals and milestones to ensure successful progress.

Offer best practices and act as a subject matter expert on the strategic use of the product.

Provide continuous support during onboarding, resolving questions and issues.

Monitor satisfaction surveys and feedback to enhance the customer experience.

Requirements

1 to 3 years of experience in customer service, Customer Success, SaaS onboarding, or technical support roles.

Bachelor’s degree or equivalent experience in a related field.

Strong skills in strategic planning, goal setting, and results measurement.

High adaptability in dynamic, fast-paced environments.

Customer-focused mindset with a strong results orientation.

Excellent organizational skills and ability to meet commitments with clients.