Customer Service Coordinator I
Looking for a Services Coordinator. Apply now!
KEY DUTIES
• Schedule and coordinate resources for engagements across the Services
team.
• Manage the month-end and quarter-end billing and invoicing process for the
Services organization.
• Follow-up with customers to consume pre-paid Services offerings.
• Ensure processes are adhered to including follow-up on necessary forms,
terms, agreements, etc. including work orders and statement of work
documents.
• Assist with managing Services forecasts and determining projects are on track
and accurately being reported on. May follow-up with internal resources and
external customers as needed.
• Serve as the primary contact within the Services department to address or
direct questions to the appropriate team members.
• Identify, develop, and implement strategies for improving operational efficiency
across the Services organization.
• Support Services leadership in process improvements and standardization of
best-in-class Services practices.
BASIC QUALIFICATIONS
• 2+ years of experience in professional services, project management
coordination, and/or operations
• Excellent time management and prioritization skills with the ability to manage
various deadlines
• Excellent customer service and relationship-building skills
• Strong communication skills and attention to detail
• Ability to effectively manage multiple stakeholders
- Client
- Customer Success
- Ubicaciones
- Guadalajara
- Estado remoto
- Híbrido
- Cliente
- Aeries
Acerca de Valce Talent Solutions
We help our clients enhance their talent attraction capacities, especially in technological profiles.
We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists.
We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.