Customer Success
·
Cuidad de Mexico
·
Híbrido
QA Analyst - Contact center - Lomas de Chapultepec
Work Mode: On-Site
Location: Mexico City - We work Lomas de Chapultepec
Requirements:
- Bachelor's degree.
- 3 to 5 years of experience in contact centers.
- Over 2 years of experience in quality assurance for Spanish-speaking calls.
- Proven experience interacting with clients.
- Excellent verbal and written communication skills in Spanish and English.
- Background in process improvement, operational excellence, or transactional quality.
- Familiarity with MS PowerPoint, Visio, and MicroStrategy is a plus.
Key Responsibilities:
- Design and manage queries using Boolean and temporal logic to support analysis objectives.
- Analyze query results and call listening data to develop business cases.
- Prepare detailed reports and presentations based on analysis findings.
- Collaborate with clients to review and discuss presented data and results.
- Client
- Customer Success
- Ubicaciones
- Cuidad de Mexico
- Estado remoto
- Híbrido
- Cliente
- Aeries
Acerca de Valce Talent Solutions
We help our clients enhance their talent attraction capacities, especially in technological profiles.
We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists.
We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers.
Fundada en
2016
Compañeros
24
Customer Success
·
Cuidad de Mexico
·
Híbrido
QA Analyst - Contact center - Lomas de Chapultepec
Cargando formulario de solicitud